Order & Collect service

In March this year we launched a Home Delivery service for local customers over 70, which has continued to operate throughout the pandemic. We are pleased to now also be able to offer a Collection service, available for everyone.

Orders should be sent by email before 4pm Tuesday for collection the same week (we can prepare orders for collection on Thursdays and Fridays). The minimum order value is £20, and payment is taken over the telephone by debit/credit card before collection. More information can be found on our Ordering page via the link below.

Ordering Service

Eco-shopping at Southbourne Farm Shop

Here at Southbourne Farm Shop we are always looking at ways in which we can improve our eco-credentials, and many of our customers are also keen to do the same. With that in mind, here are a few suggestions on what you can do when shopping with us, to help reduce packaging waste.

• Most of our fruit and vegetables are sold loose, with brown paper bags available for use. These paper bags are very strong, and they should be capable of being re-used many times, before being thrown into the recycling.

• Many of our customers already bring their own carrier bags. We have strong natural fibre Farm Shop canvas bags available for sale, and we are also able to offer strong cardboard boxes for your shopping. If you would like a cardboard box, please ask at the till.

• Our milk refill station offers fresh local non-homogenised pasteurised milk in one litre refillable glass bottles. If you haven't already tried it, please do give it a go. This service has significantly decreased the amount of milk in plastic containers that we sell.

• Our hugely popular range of Field Fare loose frozen produce can be purchased in your own re-usable containers. Simply take your container (takeaway box, tupperware etc) to the till before filling it up, and we can weigh it before you fill it. When paying for your goods, we can then deduct the cost of the container's weight from the total.

• Johnsons Fishmongers - who are with us on Tuesdays and Fridays - are happy to place your fish in your own re-usable containers, rather than using a plastic bag.

• Our own artisan bread is sold without a plastic bag. Paper bags are available, or of course you are welcome to use your own.

• Please return any empty egg boxes that you have, as we can re-use them.

Social distancing measures at Southbourne Farm Shop (September 2020 update)

Throughout the pandemic we have implemented and updated social distancing procedures according to needs, ensuring that our customers can shop safely with us in a friendly environment.

As per the new regulations launched on 24th July 2020, we ask that customers wear a face covering before entering the shop. Our staff will also be wearing masks. Children under 11 or those with underlying health conditions who are unable to wear a mask are exempt.

During busy periods, we may need to limit the number of customers in the shop at any one time, with a "one-in, one-out" policy. Please be aware of social distancing, especially as we have limited floor space. We also ask that customers use the complimentary hand sanitiser at the front door before entering the shop.

We have protective screens up at the checkouts, and floor signage acts as a reminder for customers to be aware of social distancing. We also have signage to indicate that we have separate doors for entering and exiting.

Although we are still taking cash payments, we encourage the use of debit/credit cards or payment using apps such as Google Pay and Apple Pay.

Please note that during the pandemic, we are unable to allow customers to use our toilet facilities.

We value your feedback. Please let us know if you have any concerns. Please remember also that if you are aged 70 or over, or have underlying health conditions that require you to restrict shopping in public, we are happy to deliver to you. More details on our delivery service are available on our Delivery page.