We may collect information from you in the following ways:
If you contact us (by email or through social media), we may keep a record of the details of your contact.
If you place an order with us, we may keep a record of the order for future reference. We have found, for example, that this has been beneficial when a customer wishes to repeat a previous order.
We may run occasional customer surveys, which are entirely optional; the results of which will be used for research purposes.
When you visit our website, traffic data and location data may be recorded as a statistical record, but none of the information taken can personally identify you. We use Google Analytics to collate the data.
If you like, share or comment on any of our posts on social media (Facebook, Instagram, Twitter), the visibility of your interaction with us will be dependent on the privacy settings you have chosen on your own profile for these services.
All the information we gather is stored on secure servers, although information sent via the internet can never be 100% guaranteed completely secure. We will endeavour however to keep any communication between us and our customers as secure as we are able to.
We use your information in the following ways:
We can provide you with information on our products and services, when you have consented to communication (for example, when joining our email mailing list).
For research purposes to help us evolve the business to meet the needs of the customer base (for example, if you have filled in a survey).
To inform you of any changes to our business.
To ensure our website is optimised for your browser.
Disclosure of your information
We do not disclose your personal information to third parties, unless explicitly instructed to do so by you. This may apply if - for example - you wish for us to pass your information directly to one of our suppliers, should you wish to speak to them directly about a product or service.
It is your right to request that we do not use your data for marketing purposes. There will be check boxes on survey forms (if you fill one in): these can be ticked as appropriate. You have the right to access information we hold about you. Any access request may be subject to a administration fee of £10.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Southbourne Farm Shop Ltd, Main Road, Southbourne, Nr Emsworth, Hants, PO10 8JN
If you have any questions, please do not hesitate to contact us at the address above.